Where is this store based?
We are based in the UK and all our badges are shipped from the UK.
Products
Are your items on your marketplace authentic?
All badges that are for sale on this website are for sale by various sellers, each item is individually authenticated and quality checked by us. This platform is available for sellers to advertise their pre-owned badges for a 20% fee.
All items must be first sent to us for validation before listing. We will then post to the buyer and charge our 20% service charge.
Shopping
What Shipping Methods Are Available?
UK & Northern Island
Royal Mail Signed For® 1st Class
Royal Mail Signed For® 2nd Class
Royal Mail Special Delivery Guaranteed by 1pm®
International
Royal Mail International Tracked & Signed
Do You Ship Internationally?
Yes, all international orders will be sent via Royal Mail International Tracked & Signed.
How Long Will It Take To Get My Package?
UK & Northern Island Estimated Delivery 1-3 Working Days (Excluding Bank Holidays & Weekends).
International Estimated Delivery 7-14 Days.
Payment
What Payment Methods Are Accepted?
We take secure payments using Paypal, you can pay using a Paypal account or debit / credit card. All submitted user data such as login credentials are transmitted securely through SSL encryption for your safety.
Is Buying On-Line Safe?
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Orders & Returns
How do I place an Order?
You can place an order by selecting any product you are interested in and adding it to your cart. Then you can proceed to the checkout and choose your delivery method and enter your payment / billing details.
How Can I Cancel Or Change My Order?
To cancel or change your order please contact us with your order number and address.
Do I need an account to place an order?
You do not need to make an account to order and can checkout as a guest, however it may be useful to make an account to keep track of your past purchases.
How Do I Track My Order?
Upon dispatch you will receive a tracking number to your email, this can be used to check the progress of your shipment.
Can I Return a Product?
We allow returns in the event a customer is not satisfied with the condition of the product, however, we are a mediator between both sellers and buyers. Therefore we will work to resolve any disputes fairly. We will aim to reach a conclusion, and if applicable refund the buyer.
*This is subject to items been returned following our return policy. (In exact condition as dispatched)
If an item is returned the buyer will be responsible for the full cost of return postage and out-going postage, unless we deem the item to be defective where we will refund the full costs.